US 12,271,659 B2
Enhanced voice user interface experience via preview services on an external assistance channel
Senthil Kumar Mulluppadi Velusamy, Redmond, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Feb. 13, 2024, as Appl. No. 18/440,597.
Application 18/440,597 is a continuation of application No. 16/599,083, filed on Oct. 10, 2019, granted, now 11,934,741.
Prior Publication US 2024/0184518 A1, Jun. 6, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 3/16 (2006.01); G06Q 30/0601 (2023.01); G10L 15/26 (2006.01)
CPC G06F 3/167 (2013.01) [G06Q 30/0623 (2013.01); G06Q 30/0643 (2013.01); G10L 15/26 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A network device, comprising:
at least one processor;
a network interface;
a storage device coupled to the at least one processor; and
software instructions stored in the storage device, wherein execution of the software instructions by the at least one processor configures the network device as a server to perform:
receiving an indication of a product from a Voice User Interface (VUI) server, wherein the VUI server receives the indication of the product from a first user device via a first communications channel provided by the network device;
receiving a designation of a second user device to receive at least one image of the indicated product via a second communications channel, the designation being based on a previously established permission for the second user device to receive product information based on product indications from the first user device;
accessing the at least one image of the indicated product;
establishing the second communications channel between the network device and the second user device in accordance with an eligibility of a user of the first user device; and
providing, in accordance with the eligibility, the at least one image of the indicated product to the second user device via the second communications channel for display to the user.