US 12,271,574 B1
Method and system for highly intuitive, error-free, digital construction of intelligent interactive voice response (IVR) for personal and enterprise use
Alexander Kurganov, Hudson, NH (US)
Assigned to RTC Logic LLC, Hudson, NH (US)
Filed by RTC Logic LLC, Hudson, NH (US)
Filed on Jun. 12, 2023, as Appl. No. 18/333,441.
Claims priority of provisional application 63/351,256, filed on Jun. 10, 2022.
Int. Cl. G06F 3/0482 (2013.01); G06F 3/0486 (2013.01); G06F 40/10 (2020.01)
CPC G06F 3/0482 (2013.01) [G06F 3/0486 (2013.01); G06F 40/10 (2020.01)] 20 Claims
OG exemplary drawing
 
1. An interactive voice response construction system, comprising:
a processor;
a memory coupled to the processor and storing executable code to drive the processor to cause the processor to perform a plurality of control functions within the interactive voice response construction system to construct a voice response application;
a graphical user interface coupled to the processor and the memory, and operable by a constructing user to execute one or more visually intuitive control actions to set up a plurality of interlocking building blocks into a single assembly presenting a visual representation of an interactive voice response flow on a display, wherein the plurality of interlocking building blocks is configurable by one or more underlying software algorithms that perform one or more selectable functions, the plurality of interlocking building blocks interoperable to verify that a selectable function of each block is performed in an order and within an underlying framework defining parameters that verify if the interactive voice response flow meets a valid sequence, wherein the plurality of interlocking building blocks allow the constructing user to insert at least one of the plurality of interlocking building blocks into another one of the plurality of interlocking blocking to interlock them, wherein a built-in error-prevention mechanism operable during a construction process enables the interlocking building blocks to interlock only in accordance with a combination that meets the valid sequence and in an instance that the combination does not meet the valid sequence, the built-in error-prevention mechanism provides an immediate visual feedback notification to the constructing user, thereby allowing the constructing user to easily identify and immediately correct a mistake, the plurality of interlocking building blocks operable within a web or mobile application operating on a device of the constructing user, wherein the constructing user invokes certain functions within the graphical user interface and a construction system to convert a constructed assembly of plurality of interlocking building blocks into an interactive voice response script upon validation, the interactive voice response script being executable within at least one of a cloud server, a computer web browser and the mobile application operating on a device of an end user;
wherein the blocks within the plurality of interlocking building blocks assembly couple to machine learning algorithms and artificial intelligence models trained by continuous usage data sets gathered from executing the interactive voice response script by the end user; and
a smart interactive voice response menu block coupled to an underlying artificial-intelligence large language model, wherein the underlying artificial-intelligence model detects an error in the end user response if the end user response is not within a scope of an expected response of the menu block and generates an error message to the end user.