CPC G06F 40/166 (2020.01) [G06F 3/0482 (2013.01); G06F 3/04847 (2013.01); G06F 40/205 (2020.01); G06F 40/40 (2020.01); G06N 3/0475 (2023.01); G06N 3/09 (2023.01)] | 20 Claims |
1. A system for generating a suggested reply message using a generative artificial intelligence (AI) model, comprising:
a processor; and
memory storing instructions that, when executed by the processor, cause the system to:
receive a selection of a message;
combine at least a portion of the message and a predefined request phrase to form a first prompt, the predefined request phrase requesting multiple draft replies;
provide the first prompt to a generative AI model;
receive, in response to the first prompt, a first output from the generative AI model including the multiple draft replies;
parse the first output to generate a shortened summary for each of the draft replies;
receive a selection of one of the shortened summaries;
generate a second prompt by combining the portion of the message, the selected shortened summary, and additional context for the message;
provide the second prompt to the generative AI model;
receive, in response to the second prompt, a second output from the generative AI model including a suggested draft reply; and
cause a display of the suggested draft reply.
|