US 11,947,872 B1
Natural language processing platform for automated event analysis, translation, and transcription verification
Olivia Mahler-Haug, Chicago, IL (US); Connor Walsh, Lake Forest, IL (US); Geoff Colgan, Arlington Heights, IL (US); Matthew Cluck, Schaumburg, IL (US); Ross Kirk Eley, Belfast (IE); and Harideep Yeddula, Chicago, IL (US)
Assigned to Allstate Insurance Company, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on May 14, 2020, as Appl. No. 16/874,086.
Claims priority of provisional application 62/945,500, filed on Dec. 9, 2019.
Claims priority of provisional application 62/929,528, filed on Nov. 1, 2019.
Int. Cl. G06F 3/16 (2006.01); G06F 3/0482 (2013.01); G10L 15/02 (2006.01); G10L 15/04 (2013.01); G10L 15/08 (2006.01); G10L 15/14 (2006.01); G10L 15/22 (2006.01); G10L 15/26 (2006.01)
CPC G06F 3/167 (2013.01) [G06F 3/0482 (2013.01); G10L 15/02 (2013.01); G10L 15/04 (2013.01); G10L 15/08 (2013.01); G10L 15/14 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing platform, comprising:
at least one processor;
a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
determine one or more utterance segments based on a received audio file;
generate one or more audio chunks based upon the one or more utterance segments, wherein the generated one or more audio chunks comprise a first subset and a second subset, wherein the first subset of the one or more audio chunks includes speech and the second subset of the one or more audio chunks includes silence;
send the first subset of the one or more audio chunks without sending the second subset of the one or more audio chunks to an audio transcription system;
receive one or more text segments in response to the one or more audio chunks;
generate an audio transcription file based on the one or more text segments;
assign a category to each word in the audio transcription file;
determine, based on the audio transcription file, identifying information indicative of a user account;
request additional information associated with the user account;
send user interface information, generated based on the category assigned to each word in the audio transcription file and the additional information, to a user device along with one or more commands directing the user device to generate a user interface based on the user interface information, wherein sending the one or more commands directing the user device to generate the user interface based on the user interface information causes the user device to generate and display the user interface; and
receive a selection of text from the audio transcription file, via the user interface, and a request to play a portion of the audio file corresponding to the selected text.