CPC G06F 11/366 (2013.01) [G06F 9/542 (2013.01); G06Q 30/016 (2013.01)] | 20 Claims |
1. A method for customer journey orchestration, comprising:
identifying, by a customer journey orchestration application, a customer journey having a previously unidentified fault;
initiating, by a mode selection component, a debug mode of the customer journey orchestration application for the customer journey;
receiving, by a graphical user interface of the customer journey orchestration application, a user input corresponding to an event of a plurality of events of the customer journey;
simulating, by an event simulation component, the event based on the user input and the debug mode;
determining, by a status component, a status of the event based on the simulation;
identifying, by a fault identification component, the previously unidentified fault based on the status of the event; and
displaying, using the graphical user interface, an indication of the previously unidentified fault.
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