US 11,947,446 B2
Systems and methods for customer journey orchestration
Mukul Lamba, Himachal Pradesh (IN); Saurabh Garg, New Delhi (IN); Mandeep Singh, Bhiwadi (IN); and Kaushal Mishra, Bangalore (IN)
Assigned to ADOBE INC., San Jose, CA (US)
Filed by ADOBE INC., San Jose, CA (US)
Filed on Apr. 14, 2022, as Appl. No. 17/659,198.
Prior Publication US 2023/0333966 A1, Oct. 19, 2023
Int. Cl. G06F 11/36 (2006.01); G06F 9/54 (2006.01); G06Q 30/016 (2023.01)
CPC G06F 11/366 (2013.01) [G06F 9/542 (2013.01); G06Q 30/016 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for customer journey orchestration, comprising:
identifying, by a customer journey orchestration application, a customer journey having a previously unidentified fault;
initiating, by a mode selection component, a debug mode of the customer journey orchestration application for the customer journey;
receiving, by a graphical user interface of the customer journey orchestration application, a user input corresponding to an event of a plurality of events of the customer journey;
simulating, by an event simulation component, the event based on the user input and the debug mode;
determining, by a status component, a status of the event based on the simulation;
identifying, by a fault identification component, the previously unidentified fault based on the status of the event; and
displaying, using the graphical user interface, an indication of the previously unidentified fault.