US 12,266,028 B2
Systems and methods for collaborative training in a graphically simulated virtual reality (VR) environment
Ali Rezajoo, Charlotte, NC (US)
Assigned to TRUIST BANK, Charlotte, NC (US)
Filed by Truist Bank, Charlotte, NC (US)
Filed on Oct. 24, 2022, as Appl. No. 18/049,039.
Prior Publication US 2024/0135479 A1, Apr. 25, 2024
Prior Publication US 2024/0233057 A9, Jul. 11, 2024
Int. Cl. G06Q 30/00 (2023.01); G06F 3/04815 (2022.01); G06Q 50/20 (2012.01); G06T 17/00 (2006.01)
CPC G06Q 50/2057 (2013.01) [G06F 3/04815 (2013.01); G06T 17/00 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A system for collaborative training in a graphically simulated virtual reality (VR) environment, said system comprising:
a computing system including one or more processors and a memory, wherein said one or more processors executes computer-readable instructions; and
a network interface for communicably coupling the computing system to at least one participant device;
wherein, upon execution of the computer-readable instructions, the computing system performs operations comprising:
causing display, by a first participant device of a plurality of participant devices, of a first graphical indicium in a three dimensional virtual reality environment, the first graphical indicium associated with a first participant of a plurality of participants;
causing display, by a second participant device of the plurality of participant devices, of a second graphical indicium in the three dimensional virtual reality environment, the second graphical indicium associated with a second participant of the plurality of participants;
determining, for the first and second participants, a respective plurality of training sessions;
generating and initiating display, in the three dimensional virtual reality environment on the first and second participant devices, a respective timetable of the respective plurality of training sessions for the first and second participants;
receiving, from the first and second participant devices, respective indications of input selecting a first training session of the plurality of training sessions;
causing display, in the three dimensional virtual reality environment on the first and second participant devices, a training room for the first training session;
deploying, in the training room, an artificial intelligence (AI)-based virtual agent;
completing the first training session via virtual interaction of the virtual agent, the first graphical indicium, and the second graphical indicium in the training room in the three dimensional virtual reality environment, wherein the virtual agent, the first graphical indicium, and the second graphical indicum are displayed in the training room in the three dimensional virtual reality environment, wherein the virtual agent conducts conversational communication with the first and second participants, wherein the first participant is a customer service trainee, wherein the second participant is at least one of a trainer, a supervisor, and a manager, wherein the virtual agent operates as a simulated customer receiving simulated customer service by the first participant; and
generating and sending, to the first and second participant devices, a respective digital certificate for completion of the first training session.