US 12,265,785 B1
System and method for customer review management
Kenneth L. Underwood, Ponte Vedra Beach, FL (US); Dennis Okon, North Falmouth, MA (US); and Katherine Underwood, Ponte Vedra Beach, FL (US)
Assigned to TRUST GRADE, LLC, Ponte Vedra Beach, FL (US)
Filed by Trust Grade, LLC, Ponte Vedra Beach, FL (US)
Filed on Nov. 21, 2024, as Appl. No. 18/955,043.
Application 18/955,043 is a continuation of application No. 18/883,265, filed on Sep. 12, 2024.
Claims priority of provisional application 63/582,172, filed on Sep. 12, 2023.
Int. Cl. G06Q 30/0282 (2023.01); G06F 40/166 (2020.01); G06F 40/242 (2020.01)
CPC G06F 40/166 (2020.01) [G06F 40/242 (2020.01); G06Q 30/0282 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing server system deployed within a communication network, the computing server system comprising:
a non-transitory computer-readable storage medium storing machine readable instructions; and
a processor coupled to the non-transitory computer-readable storage medium and configured to execute the machine readable instructions to:
receive a review relating to at least one purchased product or service provided by a user via a first computing device deployed within the communication network;
identify a plurality of parameters relating to the review to calculate a grade for a provider of the at least one purchased product or service;
publish the review and the grade via the communication network; and
generate a plurality of user interface (UI) elements on a second computing device associated with the provider for responding to the review and the grade, comprising:
obtaining and displaying, via a first UI element, a first textual input received from the second computing device in response to the review and the grade, and
generating, via a second UI element, a secure data connection exclusive to the user to update the review within a selected period of time.