US 12,265,610 B2
Telemetry data
Daniel Cameron Ellam, Bristol (GB); Adrian John Baldwin, Bristol (GB); and Nelson Liang An Chang, Palo Alto, CA (US)
Assigned to Hewlett-Packard Development Company, L.P., Spring, TX (US)
Appl. No. 17/761,637
Filed by Hewlett-Packard Development Company, L.P., Spring, TX (US)
PCT Filed Oct. 21, 2019, PCT No. PCT/US2019/057199
§ 371(c)(1), (2) Date Mar. 18, 2022,
PCT Pub. No. WO2021/080554, PCT Pub. Date Apr. 29, 2021.
Prior Publication US 2022/0382858 A1, Dec. 1, 2022
Int. Cl. H04L 41/5061 (2022.01); G06F 21/55 (2013.01)
CPC G06F 21/552 (2013.01) [H04L 41/5061 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A method comprising:
classifying service ticket data relating to a service request into a service topic, wherein the service ticket data is obtained from the service request relating to a device;
determining, for the service request, an extent to which the service topic matches a telemetry data class, wherein the telemetry data class indicates a classification of activities generated at the device; and
providing an output according to said determination.