US 12,265,499 B2
Method for migrating a customer communication document between customer communication management platforms
Mitesh Vikram Kothari, Mumbai (IN)
Assigned to BULL SAS, Les Clayes-sous-Bois (FR)
Filed by BULL SAS, Les Clayes-sous-bois (FR)
Filed on Feb. 23, 2024, as Appl. No. 18/585,955.
Claims priority of application No. 23305252 (EP), filed on Feb. 24, 2023.
Prior Publication US 2024/0289299 A1, Aug. 29, 2024
Int. Cl. G06F 16/11 (2019.01)
CPC G06F 16/119 (2019.01) 10 Claims
OG exemplary drawing
 
1. A computer implemented method for migrating a customer communication document from a first customer communication management platform to a second customer communication management platform, the computer implemented method comprising:
obtaining a set of customer communication documents compatible with the first customer communication management platform, each customer communication document of the set of customer communication documents comprising a layout of information, the information being either static information or dynamic information,
obtaining a set of payload files, each payload file of the set of payload files comprising dynamic data, the dynamic data being data used to generate the dynamic information of the set of customer communication documents,
extracting the information from the set of customer communication documents,
identifying a set of coordinates of the layout of information, each coordinate of the set of coordinates being a coordinate of an information of the layout of information,
converting the information that is extracted into data and storing the data in one or more intermediate files,
dividing the information that is extracted into a first group of static information and a second group of dynamic information by using the set of payload files and the data stored in the one or more intermediate files,
creating reference links to the data stored in the one or more intermediate files, each reference link of the reference links being associated to one coordinate of the set of coordinates,
generating an information exchange formatter, the information exchange formatter comprising the data that is converted from the information that is extracted, the reference links and the set of coordinates, and
storing the one or more intermediate files and the information exchange formatter configured for being used as inputs by a connector to generate the each customer communication document compatible with the second customer communication management platform.