| CPC G10L 15/005 (2013.01) [G06F 3/0482 (2013.01); G06F 16/9035 (2019.01); G06F 40/263 (2020.01); H04M 3/5116 (2013.01); H04W 4/025 (2013.01); G06Q 50/26 (2013.01); H04M 2203/2061 (2013.01)] | 20 Claims |
|
1. A method of requesting an emergency service from an emergency service provider, the method comprising:
in response to receiving from a requester a request for emergency services, sequentially retrieving sets of triage prompts, each triage prompt including at least a question having one or more prepopulated responses;
causing to be sequentially presented, the sets of triage prompts;
receiving respective selections for the sets of triage prompts from the requester, each selection including one or more of the prepopulated responses to the at least the question;
based at least in part on the respective selections, determining that no further triage prompts are to be presented;
in response to determining that no further triage prompts are to be presented, formatting the respective selections in a message for use by an emergency response center, the formatting including
translating the respective selections from a preferred language of the requester to a preferred language of the emergency response center,
receiving a confidence assessment of accuracy of the translation, and
modifying the message based, at least in part, on the confidence assessment of the accuracy of the translation;
transmitting the message to the emergency response center; and
establishing a communication session between the requester and the emergency response center.
|