US 12,260,178 B2
Communication assistance server, communication assistance system, communication assistance method, and communication assistance program
China Toyoshima, Tokyo (JP); and Hidenori Kawamura, Hokkaido (JP)
Assigned to AILL INC., Tokyo (JP)
Appl. No. 17/599,340
Filed by Aill Inc., Tokyo (JP)
PCT Filed Mar. 29, 2019, PCT No. PCT/JP2019/014179
§ 371(c)(1), (2) Date Sep. 28, 2021,
PCT Pub. No. WO2020/202315, PCT Pub. Date Oct. 8, 2020.
Prior Publication US 2022/0180069 A1, Jun. 9, 2022
Int. Cl. G06F 40/30 (2020.01); H04L 51/02 (2022.01); H04L 51/42 (2022.01); H04L 51/52 (2022.01)
CPC G06F 40/30 (2020.01) [H04L 51/02 (2013.01); H04L 51/42 (2022.05); H04L 51/52 (2022.05)] 14 Claims
OG exemplary drawing
 
1. A communication support server comprising a processor configured to:
analyze a content of a message transmitted from a first terminal device used by a first user and/or a second terminal device used by a second user, wherein the processor analyzes the message through machine learning trained using, as training data, past message exchanges between the first and second terminal devices;
attempt to determine from the message-content analysis whether the message from the first user to the second user honestly reflects the feelings of the first user toward the second user;
generate question information to be transmitted to the first user only when the processor cannot determine whether the message from the first user to the second user honestly reflects the feelings of the first user toward the second user;
generate an assist message to be transmitted only to the second terminal device based on answer information that is an answer of the first user to the question information;
determine whether an assist message is necessary based on the contents of the messages analyzed in the message-content analysis, and answer information that is an answer of the first user to the question information, and
generate the assist message to be transmitted only to the second terminal device when the assist-message determining step determines that the assist message is necessary.