US 12,260,175 B2
Method and system for context-driven conversation automation pipeline
Niyati Gupta, Jaipur (IN); Kana Uchida, Singapore (SG); Dhiraj Unhale, Thane (IN); Sanjay Rao, Thane (IN); Hendrik Sepp, London (GB); Emi Miyata, Hong Kong (HK); Sagar Sakhare, Pune (IN); and Ujjwal Sihag, Pilani (IN)
Assigned to JPMORGAN CHASE BANK, N.A., New York, NY (US)
Filed by JPMorgan Chase Bank, N.A., New York, NY (US)
Filed on Jul. 27, 2022, as Appl. No. 17/874,643.
Claims priority of application No. 202211034136 (IN), filed on Jun. 14, 2022.
Prior Publication US 2023/0401380 A1, Dec. 14, 2023
Int. Cl. G06F 40/20 (2020.01); G06F 40/40 (2020.01); G06Q 30/0201 (2023.01); H04L 51/02 (2022.01); H04L 51/216 (2022.01)
CPC G06F 40/20 (2020.01) [G06F 40/40 (2020.01); G06Q 30/0201 (2013.01); H04L 51/02 (2013.01); H04L 51/216 (2022.05)] 17 Claims
OG exemplary drawing
 
1. A method for analyzing a chat room conversation, the method being implemented by at least one processor, the method comprising:
downloading, by the at least one processor, a plurality of messages that have been communicated over a first communication channel during a predetermined first time interval;
analyzing, by the at least one processor, each respective message from among the plurality of messages in order to determine at least one respective topic that relates to each respective message;
determining, by the at least one processor based on a result of the analyzing, at least one metric that relates to the plurality of messages; and
storing, in a memory by the at least one processor, historical data that relates to the downloaded plurality of messages and each of the determined at least one metric,
wherein the at least one metric includes at least one from among a number of chats that were conducted over the first communication channel during the first time interval, an average response time that relates to the chats that were conducted over the first communication channel during the first time interval, and a respective active conversation duration that relates to each corresponding chat that was conducted over the first communication channel during the first time interval.