US 11,935,056 B2
Systems and methods for automated transaction management
Pankaj Sarin, Fremont, CA (US)
Assigned to PAYPAL, INC., San Jose, CA (US)
Filed by PayPal, Inc., San Jose, CA (US)
Filed on Nov. 29, 2021, as Appl. No. 17/536,463.
Application 17/536,463 is a continuation of application No. 16/024,129, filed on Jun. 29, 2018, granted, now 11,250,430.
Prior Publication US 2022/0084039 A1, Mar. 17, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/40 (2012.01); G06Q 20/10 (2012.01)
CPC G06Q 20/40145 (2013.01) [G06Q 20/4016 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
determining a transaction associated with a user;
receiving, through a network in a token form, data associated with the user and the transaction from a user device, wherein the data includes gesture data received through user input on a surface of the user device;
determining, based on the data associated with the user and the transaction, that a user action associated with the transaction meets or exceeds a threshold;
determining a user interaction indicator associated with the transaction based on the user action, wherein the user interaction indicator represents a likelihood of the user contacting a service provider processing the transaction; and
based on the user interaction indicator, performing, automatically without a user request, a transaction management action associated with the transaction based on the user interaction indicator, wherein the transaction management action associated with the transaction comprises at least one remediation action that reduces the likelihood of the user contacting the service provider processing the transaction.