CPC G06F 16/23 (2019.01) [G06F 16/217 (2019.01); G06F 16/367 (2019.01); G06F 40/279 (2020.01)] | 18 Claims |
1. A method comprising:
receiving, via a user interface, a user communication;
determining whether a first term of the user communication corresponds to a node in a knowledge graph;
in response to determining that the first term corresponds to a node in the knowledge graph, generating for output, via the user interface, a recommendation associated with the first term; and
in response to determining that the first term does not correspond to any node in the knowledge graph:
generating for output, via the user interface, a prompt to confirm an association between the first term and a second term represented by a candidate node of the knowledge graph; and
in response to receiving, via the user interface, in response to the prompt, a confirmation of association between the first term and the second term, generating for output, via the user interface, a recommendation associated with the second term.
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