US 12,256,042 B2
Call dispatch method and call dispatch control server
Kyungjin You, Anyang-si (KR)
Assigned to HYUNDAI MOTOR COMPANY, Seoul (KR); and KIA CORPORATION, Seoul (KR)
Filed by HYUNDAI MOTOR COMPANY, Seoul (KR); and Kia Corporation, Seoul (KR)
Filed on Dec. 7, 2021, as Appl. No. 17/544,477.
Claims priority of application No. 10-2021-0109494 (KR), filed on Aug. 19, 2021.
Prior Publication US 2023/0056970 A1, Feb. 23, 2023
Int. Cl. H04M 3/436 (2006.01); G06Q 50/40 (2024.01); G08G 1/00 (2006.01); H04M 3/42 (2006.01)
CPC H04M 3/436 (2013.01) [G06Q 50/40 (2024.01); G08G 1/202 (2013.01); H04M 3/42348 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A call dispatch method, comprising:
receiving, by a control server, a call request signal including a departure point, a destination, and a call request time, a call request signal from a user terminal for dispatch of a vehicle;
calculating, by the control server, a call score for a call based on a number of call requests in which a location within an arrival range of the call is set to a departure point;
transmitting, by the control server, call information according to the call request signal to a plurality of driver terminals when the call score is a predetermined score or more;
receiving, by the control server, a call keep approval request for the call from one driver terminal of the plurality of driver terminals;
determining, by the control server, to approve the call keep approval request based on whether call keep situation information for the one driver terminal satisfies an approval requirement;
releasing, by the control server, when not receiving call acceptance of the call within a predetermined time from the one driver terminal, an approved call keep,
approving, by the control server, when receiving call acceptance of the call within the predetermined time from the one driver terminal, dispatch for the accepted call; and
transmitting, by the control server, the keep approval rejection information to the one driver terminal when rejecting the call keep approval,
wherein the calculating of the call score includes calculating, by the control server, the call score by adding at least two of the number of call requests in which a location that is within an arrival range of the call based on a specific time point depending on a time point at which the call request signal is received is set to a departure point, a daily average value of the call requests in which the location that is within the arrival range of the call is set to the departure point, and an average value of a day of a week of the call requests in which the location that is within the arrival range of the call is set to the departure point, and
wherein the approval requirement is determined based on whether there is another keep-approved call for one driver terminal, an accumulated number of cases in which call keep is approved and then released for the one driver terminal, and the number of call keeps approved for another call request in which a location within a predetermined distance based on a departure point of the call request is a departure point.