US 12,255,965 B2
Multi-channel cognitive resource platform
Kevin T. Cole, Charlotte, NC (US); Alicia C. Jones-McFadden, Fort Mill, SC (US); Sushil Golani, Charlotte, NC (US); Caitlin Chrisman Bullock, Mountain View, CA (US); Dariane Katinka Hunt, Concord, MA (US); Ramakrishna R. Yannam, Plano, TX (US); Christian S. Kitchell, New York, NY (US); Matthew Hsieh, Charlotte, NC (US); Shahram Khosraviani, Dallas, TX (US); Priyank R. Shah, Seattle, WA (US); and Maruthi Shanmugam, Plano, TX (US)
Assigned to BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed by BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed on Feb. 26, 2021, as Appl. No. 17/186,441.
Application 17/186,441 is a continuation of application No. 15/427,506, filed on Feb. 8, 2017, granted, now 10,951,720.
Claims priority of provisional application 62/411,991, filed on Oct. 24, 2016.
Prior Publication US 2021/0182492 A1, Jun. 17, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 67/52 (2022.01); G06F 3/0481 (2022.01); G06F 40/279 (2020.01); G06F 40/289 (2020.01); G06N 5/04 (2023.01); G06N 20/00 (2019.01); H04L 67/50 (2022.01); G06F 9/451 (2018.01); G10L 15/26 (2006.01)
CPC H04L 67/52 (2022.05) [G06F 3/0481 (2013.01); G06F 40/279 (2020.01); G06F 40/289 (2020.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01); H04L 67/535 (2022.05); G06F 9/453 (2018.02); G10L 15/26 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for establishing intelligent, proactive and responsive communication with a user, comprising a multi-channel cognitive resource platform for performing electronic activities in an integrated manner from a single interface, the system comprising:
at least one memory device with computer-readable program code stored thereon;
at least one communication device;
at least one processing device operatively coupled to the at least one memory device and the at least one communication device, wherein executing the computer-readable program code is configured to cause the at least one processing device to:
provide a multi-channel cognitive resource application on a user device associated with the user, wherein the multi-channel cognitive resource application is configured to present a central user interface on a display device of the user device, wherein presenting the central user interface on the display device of the user device comprises:
presenting the central user interface on the display device of the user device in response to determining a display trigger comprising (i) receiving a wireless signal from a resource entity device, and/or (ii) a user input;
conduct, via the central user interface, a first conversation with the user, wherein conducting the first conversation comprises: receiving, via the central user interface, a first activity input from the user regarding initiation of a first user activity, wherein the first activity input is received through a first communication medium;
receive, via the user device, a second activity input from the user;
determine that the second activity input is associated with the first conversation with the user, comprising constructing a parse tree data structure based on the second activity input; and
initiate completion of the first user activity within the central user interface of the multi-channel cognitive resource application, comprising:
structuring an application service functionality of the central user interface of the multi-channel cognitive resource application for performing the first user activity at the central user interface based on at least inserting one or more activity elements of the parse tree data structure; and
wherein the application service functionality is structured for facilitating completion of the first user activity within the central user interface without requiring opening of another application.