US 12,255,892 B2
Queue management based on biometric authentication
Jeffrey Brown, Reston, VA (US); and Clayton Johnson, Edgewood, MD (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Oct. 6, 2023, as Appl. No. 18/482,502.
Application 18/482,502 is a continuation of application No. 18/054,945, filed on Nov. 14, 2022, granted, now 11,824,852.
Application 18/054,945 is a continuation of application No. 16/949,608, filed on Nov. 6, 2020, granted, now 11,503,020, issued on Nov. 15, 2022.
Application 16/949,608 is a continuation of application No. 16/561,365, filed on Sep. 5, 2019, granted, now 10,834,078, issued on Nov. 10, 2020.
Application 16/561,365 is a continuation of application No. 16/360,367, filed on Mar. 21, 2019, granted, now 10,462,132, issued on Oct. 29, 2019.
Application 16/360,367 is a continuation of application No. 15/972,921, filed on May 7, 2018, granted, now 10,250,599, issued on Apr. 2, 2019.
Prior Publication US 2024/0039909 A1, Feb. 1, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 21/00 (2013.01); G06F 21/31 (2013.01); G06F 21/32 (2013.01); H04L 9/40 (2022.01)
CPC H04L 63/0861 (2013.01) [G06F 21/313 (2013.01); G06F 21/32 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A first device, comprising:
one or more memories; and
one or more processors, coupled to the one or more memories, configured to:
obtain, based on a callback request associated with a callback from an entity, biometric information relating to a user associated with the first device;
transmit, to a second device of the entity, callback request information, associated with the callback request, and at least one of:
the biometric information, or
authentication information indicating an authentication of the user based on the biometric information; and
receive, by the first device and from the second device, the callback without further authentication of at least one of the user or the first device.