US 12,254,510 B2
Systems and methods for reserving a replacement rental vehicle
Michelle D. Adler, Sugar Hill, GA (US); Ashley N. Spencer, Atlanta, GA (US); Steven Stought, Suwanee, GA (US); Christopher D. Sharp, Dunwoody, GA (US); Cagatay Azkin, Suwanee, GA (US); Song Zheng, Duluth, GA (US); Seil Cho, Sugar Hill, GA (US); and Lynne E. Luz, Smyrna, GA (US)
Assigned to State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on Dec. 1, 2022, as Appl. No. 18/060,724.
Application 18/060,724 is a continuation in part of application No. 17/465,542, filed on Sep. 2, 2021, granted, now 11,687,999.
Application 17/465,542 is a continuation of application No. 16/026,489, filed on Jul. 3, 2018, granted, now 11,120,497, issued on Sep. 14, 2021.
Claims priority of provisional application 63/303,848, filed on Jan. 27, 2022.
Prior Publication US 2023/0092633 A1, Mar. 23, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/0645 (2023.01); G06Q 30/0283 (2023.01); G06Q 30/0601 (2023.01); G06Q 40/08 (2012.01)
CPC G06Q 30/0645 (2013.01) [G06Q 30/0283 (2013.01); G06Q 30/0639 (2013.01); G06Q 40/08 (2013.01); G06Q 30/0625 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A rental self-service (“RSS”) computer system for enabling a claimant to initiate an insurance replacement rental reservation after submission of an initial loss claim, the RSS computer system comprising a processor in communication with a memory, the processor programmed to:
retrieve, from an insurance provider database, policyholder insurance data using a claim identifier associated with the initial loss claim submission, and a policyholder identifier associated with a named policyholder for a subject insurance policy, the insurance provider database associated with an insurance provider providing the subject insurance policy to the named policyholder;
generate a customized link including a representation of the claim identifier and the policyholder identifier, wherein the customized link is executable on a user device associated with the claimant to cause display of a searchable interface that is prepopulated by the processor, using the representation of the claim identifier and the policyholder identifier and without additional input from the claimant, based on the retrieved policyholder insurance data, the searchable interface configured to enable the claimant to search for rentable vehicles from a plurality of vendors;
transmit, to the user device, the customized link;
in response to receiving the customized link from the user device, retrieve rental vehicle data, via Application Programming Interface (API) calls, from a plurality of vendor computing devices, the rental vehicle data including at least one rental vendor location and vehicle rental cost information;
provide content configured to cause the retrieved rental vehicle data to be displayed on the user device to enable the claimant to view available rental options; and
receive, from the user device, confirmation of a rental reservation request of a selected rental option at a selected rental vendor location.