US 12,254,223 B2
Method and system for assisting a user with operation of multifunction printer using mobile device
Randy Cruz Soriano, San Leandro, CA (US); and Subramanyam Badri, Livermore, CA (US)
Assigned to Konica Minolta Business Solutions U.S.A., Inc., Ramsey, NJ (US)
Filed by Konica Minolta Business Solutions U.S.A., Inc., Ramsey, NJ (US)
Filed on Jun. 29, 2023, as Appl. No. 18/344,163.
Prior Publication US 2025/0004671 A1, Jan. 2, 2025
Int. Cl. G06F 3/12 (2006.01); G06F 21/32 (2013.01); G06K 7/14 (2006.01)
CPC G06F 3/1203 (2013.01) [G06F 3/1229 (2013.01); G06F 3/1292 (2013.01); G06F 21/32 (2013.01); G06K 7/1417 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of operating a multifunction printer, the method comprising:
authenticating, by the multifunction printer, a user via an authentication protocol;
determining, by the multifunction printer, an access level of the authenticated user, the access level of the authenticated user including access of the authenticated user to one or more functions of the multifunction printer and managed print services of the multifunction printer;
receiving, by a display panel of the multifunction printer, a selection of a function of the multifunction printer based on the access level of the authenticated user;
receiving, by the display panel of the multifunction printer, a request from the authenticated user via a multifunction printer assistant icon on the display panel of the multifunction printer for a code for operating assistance for the selection of the function of the multifunction printer, the code for operating assistance based on the access level of the authenticated user;
displaying, on the display panel of the multifunction printer, the code to initiate operating assistance for the selection of the function of the multifunction printer based on the access level of the authenticated user;
receiving, by the multifunction printer, a request based on the displayed code from a client device of the authenticated user for the operating assistance for the function of the multifunction printer based on the access level of the authenticated user; and
sending, by the multifunction printer, the operating assistance to the client device of the authenticated user on the function of the multifunction printer based on the access level of the authenticated user.