US 12,254,014 B1
Document creation with guided generative artificial intelligence
Amine El Hattami, Zurich (CH); and Thomas Belkowski, Zurich (CH)
Assigned to ServiceNow, INc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Feb. 23, 2024, as Appl. No. 18/585,535.
Int. Cl. G06F 16/20 (2019.01); G06F 16/2453 (2019.01); G06F 16/2457 (2019.01)
CPC G06F 16/24575 (2019.01) [G06F 16/24535 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
obtaining a topic of a document and an information source associated with the document;
generating, using a generative machine learning (ML) model, the document based on the topic and the information source;
identifying a query that is associated with the topic;
determining, using a validation model, that the query is not addressed by the document;
based on determining that the query is not addressed by the document, generating an updated document using the generative ML model based on the topic, the information source, and the query;
determining, using the validation model, that the query is addressed by the updated document; and
outputting the updated document.