| CPC G06F 16/2455 (2019.01) [G06F 16/2372 (2019.01); G06F 21/6245 (2013.01); G06Q 50/182 (2013.01)] | 28 Claims |
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1. A method for automatically processing online complaints, comprising:
receiving and processing registration information about an entity;
automatically creating and providing a unique electronic coding entry for the identification of the registered entity, wherein the unique electronic identification of the registered entity is utilized for computerized and automated verification analysis;
generating and populating a key word database associated with the registered entity;
receiving an input data from a user, comprising an idea, a complaint comprising at least in part private personal information (PPI) or an anonymous complaint;
searching the key word database in any communications involving the registered entity;
automatically analyzing the received user input data and determining whether the input data comprises a complaint launched or reported by the user;
automatically analyzing, by performing the analyzing software, the received user input data and determining whether the input data comprises a complaint launched or reported by the user;
performing a zone of reliability verification analysis on the received data utilizing the unique electronic identification of the registered entity;
automatically scrubbing and removing private personal information (PPI) from the received input data, and storing it in two separate computer datasets, the first dataset including the PPI and the second dataset storing data after scrubbing, with all PPI information removed;
unsealing and providing access to the dataset stored in the computer database with PPI information only upon receipt and after performing automatic verification of an unsealing decision or order; and
automatically generating and transmitting, by operating computer software, one or more reports to governmental entities, industry groups or independent organizations, based on the software analysis and electronic processing with verification analysis of one or more reported complaints and at least one guideline provided by federal laws, state laws, local regulation, industry standards or entity-specific policy;
creating and maintaining a second industry key word database, and including the keywords in a key word database for the registered entity into the second industry key word database;
performing analysis and reporting of the overall industry, without identifying the specific or personal registered entity in the report; and
transmitting the generated reports to one or more governmental entities, industry groups or independent organizations involved with the industry.
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