| CPC G06F 11/079 (2013.01) [G06F 11/0709 (2013.01)] | 4 Claims |
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1. An information processing device used in a failure information provision system including a client system,
the client system including a plurality of client terminals,
the information processing device comprising:
a processor;
an input unit; and
an output unit,
wherein
the processor is configured to
acquire first device information provided by a provider of each of the client terminals, the first device information including failure information indicating a failure related to each of the client terminals and failure resolution information for resolving the failure,
generate a failure database containing the failure information and the failure resolution information that are associated with each other,
acquire, from the client system, at a predetermined time interval, second device information of each of the client terminals managed in the client system,
perform, in the failure database, primary search for the failure resolution information based on information for search for searching for the failure resolution information, the information for search being input via the input unit,
perform, in the second device information, secondary search for information of the client terminal specified by the information for search,
extract specific information of the client terminal that has been specified, from the failure resolution information by extracting information corresponding to a result of the secondary search from a result of the primary search, and
transmit, by the output unit, the specific information to the client terminal that has been specified.
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