US 11,930,133 B2
Systems and methods for redirecting an emergency callback to a contact of an emergency caller
Kashif Khan, Keller, TX (US); Danysel Barthelme, Frisco, TX (US); Ronald E. Collier, II, Arlington, TX (US); Ertao Li, Plano, TX (US); Steve L. Padilla, Grapevine, TX (US); Gaurav Patel, Mckinney, TX (US); Shawn R. Pugh, Easton, PA (US); Shujaat Ali Siddique, Hillsborough, NJ (US); Daniel L. Walker, Wall Township, NJ (US); and John Cao Vinh Nguyen, Trophy Club, TX (US)
Assigned to Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed by Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed on Dec. 13, 2021, as Appl. No. 17/643,912.
Prior Publication US 2023/0188648 A1, Jun. 15, 2023
Int. Cl. H04M 3/54 (2006.01); H04M 3/42 (2006.01)
CPC H04M 3/54 (2013.01) [H04M 3/42195 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
determining, by a device, that a failure occurred in an emergency call between a public-safety answering point (PSAP) and a first user device associated with an emergency caller;
identifying, by the device and based on determining the failure, one of a first option, a second option, or a third option for redirecting an emergency callback to a contact of the emergency caller;
providing, by the device, to the PSAP, and when the first option is identified, an announcement associated with redirecting the emergency callback;
causing, by the device, based on receiving an indication associated with completion of the announcement, and when the first option is identified, the emergency callback to be redirected to a second user device associated with the contact of the emergency caller; and
causing, by the device and when the first option is identified, a bearer path to be established between the PSAP and the second user device for the emergency callback.