CPC H04M 3/54 (2013.01) [H04M 3/42195 (2013.01)] | 20 Claims |
1. A method, comprising:
determining, by a device, that a failure occurred in an emergency call between a public-safety answering point (PSAP) and a first user device associated with an emergency caller;
identifying, by the device and based on determining the failure, one of a first option, a second option, or a third option for redirecting an emergency callback to a contact of the emergency caller;
providing, by the device, to the PSAP, and when the first option is identified, an announcement associated with redirecting the emergency callback;
causing, by the device, based on receiving an indication associated with completion of the announcement, and when the first option is identified, the emergency callback to be redirected to a second user device associated with the contact of the emergency caller; and
causing, by the device and when the first option is identified, a bearer path to be established between the PSAP and the second user device for the emergency callback.
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