US 11,928,692 B2
Event-based contact center deployment
Jin Li, Los Gatos, CA (US); and Xu Hua Li, San Jose, CA (US)
Assigned to Zoom Video Communications, Inc., San Jose, CA (US)
Filed by Zoom Video Communications, Inc., San Jose, CA (US)
Filed on Jan. 31, 2022, as Appl. No. 17/589,210.
Prior Publication US 2023/0298041 A1, Sep. 21, 2023
Int. Cl. G06Q 30/016 (2023.01); G06Q 30/012 (2023.01); G06Q 30/015 (2023.01)
CPC G06Q 30/016 (2013.01) 17 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving a request, by a server device, to provide a contact center service for an event, wherein the request includes configurations of the contact center service, a term of the event, and one or more service features available for attendees of the event to use;
generating, by the server device, an executable file that causes deployment of the contact center service when executed, wherein the contact center service is based on a contact center service template that corresponds to the requested configurations;
executing, by the server device, the executable file to deploy the contact center service;
monitoring, by the server device, user traffic of the contact center service;
scaling, by the server device, a number of licenses available for communication software access for the contact center service, an amount of provisioned server space for the contact center service, and a number of contact center agents deployed for contact center engagements based on the user traffic; and
executing, by the server device, a closing executable file to terminate the contact center service based on an expiration of the term, wherein the closing executable file causes the server device to deprovision server space for the contact center service, disconnect end points connected to communication software associated with the contact center service, and revoke access privileges established for the number of contact center agents.