| CPC G06V 10/774 (2022.01) [G06N 3/0464 (2023.01); G06Q 30/0271 (2013.01)] | 20 Claims |
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1. A method, the method comprising:
receiving electronic information relating to one or more of: individual or entity specific information, wherein individual is one of a customer, subscriber, or service user; information concerning a purchase of a product or service; information concerning interaction with an electronic interface, or information concerning one or more systems;
storing a neural network in an electronic memory;
by a control circuit:
creating training images from the received electronic information, wherein the training images comprise a format having a plurality of pixels arranged in a matrix of rows and columns, each of the rows indicative of a time and each of the columns representing a characteristic, the matrix of rows and columns together forming a visual image;
applying the training images to train the neural network creating a trained neural network, the training being effective to modify a structure of the neural network by adjusting weights of the neural network;
subsequent to the completion of the training of the neural network, applying production images having the same format as the training images to the trained neural network, each production image being from a different customer, subscriber, service users or system, and pictorially presenting behavior of each different customer, subscriber, service user or system with respect to a telecommunication or data service, the application of the production images to the trained neural network resulting in the creation of one or more control signals by the trained neural network;
wherein the control signals include information indicating one or more of: a classification of each different customer, subscriber, service user, a type of behavior of each different customer, subscriber, or service user, or a classification of system state or behavior for a system delivering a telecommunications system or data service;
wherein the one or more control signals are effective to cause an action to be performed, the action be one or more of:
control of an operation of a machine after the machine receives the one or more control signals;
create an electronic message that is sent to a selected customer, subscriber, service user or administrator of the telecommunication or data service;
automatically produce of a report that is electronically presented to a selected customer or an administrator of the telecommunication service;
control of a switch or other physical or virtual device in a network that implements the telecommunication or data service; automatic addition to or modification of a customer or subscriber service profile or entitlement, automatic addition to or modification of a service or product definition, automatic creation of a new service or product definition, or
automatically create a marketing message that is electronically sent to a selected customer, user, or subscriber.
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