US 12,248,993 B2
Chatbot for reviewing social media
Joseph Robert Brannan, Bloomington, IL (US); Vicki King, Bloomington, IL (US); Brian Mark Fields, Phoenix, AZ (US); and Nathan L. Tofte, Downs, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed on Aug. 16, 2023, as Appl. No. 18/234,464.
Claims priority of provisional application 63/525,234, filed on Jul. 6, 2023.
Claims priority of provisional application 63/471,324, filed on Jun. 6, 2023.
Prior Publication US 2024/0414105 A1, Dec. 12, 2024
Int. Cl. H04L 51/02 (2022.01); G06F 40/30 (2020.01); G06N 3/006 (2023.01); G06Q 40/08 (2012.01); G06Q 50/00 (2012.01); H04L 41/16 (2022.01); G06Q 30/016 (2023.01)
CPC G06Q 40/08 (2013.01) [G06F 40/30 (2020.01); G06N 3/006 (2013.01); G06Q 50/01 (2013.01); H04L 41/16 (2013.01); H04L 51/02 (2013.01); G06Q 30/016 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A computer-implemented method for responding to a social media post, comprising:
receiving, via a chatbot of one or more processors, a social media post;
categorizing, via the chatbot, the social media post, wherein the categorizing comprises determining a category of the social media post, the category comprising: (i) customer praise of a company; or (ii) customer praise of a product and/or service;
determining, via the chatbot, based upon the categorization, an entity to contact, the entity to contact comprises a user who posted the social media post;
building, via the chatbot, based upon the determined entity to contact, a response to the social media post, the response including (a) a request that the user post a review of the company, product, and/or service, and/or (b) a recommendation to purchase an additional product and/or service; and
sending, via the chatbot, the response to the entity.