US 12,248,825 B2
System and method for processing of event data real time in an electronic communication via an artificial intelligence engine
Katherine Kei-Zen Dintenfass, Lincoln, RI (US); Christine D. Black, Brooksville, ME (US); Jinna Zevulun Kim, Charlotte, NC (US); Andrea Robinette, Hockessin, DE (US); Jo-Ann Taylor, Godalming (GB); and Vijaya L. Vemireddy, Plano, TX (US)
Assigned to BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed by BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed on Apr. 29, 2024, as Appl. No. 18/649,838.
Application 18/649,838 is a continuation of application No. 17/899,749, filed on Aug. 31, 2022, granted, now 12,014,224.
Prior Publication US 2024/0289192 A1, Aug. 29, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 9/54 (2006.01); G06F 9/38 (2018.01); G06F 9/50 (2006.01)
CPC G06F 9/542 (2013.01) [G06F 9/3836 (2013.01); G06F 9/5027 (2013.01)] 20 Claims
OG exemplary drawing
 
15. A method for processing of event data real time in an electronic communication via an artificial intelligence engine, the method comprising:
electronically receiving an electronic communication from a user to an entity;
identifying event data associated with the user;
identifying an inflection level and a language attribution level from the electronic communication by processing the electronic communication with an input recognition engine, wherein the input recognition engine is configured to calculate the inflection level by determining the maximum inflection of the electronic communication, and categorize a severity of the inflection level based on a frequency of the maximum inflection into an inflection categorization;
forming a categorization level by categorizing the electronic communication comprising the inflection level and the language attribution level using an artificial intelligence engine; and
routing the electronic communication to a designated group.