US 12,248,754 B2
Database systems with automated structural metadata assignment
Yixin Mao, San Francisco, CA (US); Zachary Alexander, San Francisco, CA (US); Tian Xie, San Francisco, CA (US); and Wenhao Liu, San Francisco, CA (US)
Assigned to Salesforce, Inc.
Filed by Salesforce, Inc., San Francisco, CA (US)
Filed on Sep. 19, 2022, as Appl. No. 17/933,385.
Claims priority of provisional application 63/261,397, filed on Sep. 20, 2021.
Prior Publication US 2023/0090924 A1, Mar. 23, 2023
Int. Cl. G06F 40/35 (2020.01); G06F 16/332 (2019.01); G06F 16/3329 (2025.01); G06F 16/34 (2019.01); G06F 16/35 (2019.01); G06F 16/358 (2025.01); G06F 16/383 (2019.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 15/20 (2006.01); G10L 15/22 (2006.01); G10L 15/26 (2006.01); H04L 51/02 (2022.01)
CPC G06F 40/35 (2020.01) [G06F 16/3329 (2019.01); G06F 16/345 (2019.01); G06F 16/358 (2019.01); G06F 16/383 (2019.01); G10L 15/083 (2013.01); G10L 15/1815 (2013.01); G10L 15/20 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); H04L 51/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of assigning structural metadata to a record associated with a conversation, the method comprising:
obtaining a plurality of utterances associated with the conversation, the plurality of utterances including at least a first set of one or more utterances corresponding to a first actor and a second set of one or more utterances corresponding to a second actor;
identifying, from among the plurality of utterances, a representative utterance for semantic content of the conversation from within the first set of one or more utterances of the conversation, wherein the representative utterance comprises a verb and noun indicative of an intent of the first actor that initiated the conversation;
automatically updating a first field of the record associated with the conversation at a database system to include text of the representative utterance from within the conversation;
assigning the conversation to a group of semantically similar conversations from among a plurality of groups of semantically similar conversations based on a relationship between the representative utterance and a reference representative utterance providing a semantic representation of the group of semantically similar conversations; and
automatically updating a second field of the record associated with the conversation at the database system to include metadata identifying the group of semantically similar conversations.