US 11,924,378 B2
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
Scott Karp, McLean, VA (US); and Deepak Kaushik, Vienna, VA (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Jul. 10, 2023, as Appl. No. 18/349,467.
Application 18/349,467 is a continuation of application No. 17/340,348, filed on Jun. 7, 2021, granted, now 11,750,741.
Application 17/340,348 is a continuation of application No. 16/828,996, filed on Mar. 25, 2020, granted, now 11,032,421, issued on Jun. 8, 2021.
Application 16/828,996 is a continuation of application No. 16/419,964, filed on May 22, 2019, granted, now 10,630,840, issued on Apr. 21, 2020.
Prior Publication US 2023/0353674 A1, Nov. 2, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06F 9/54 (2006.01); H04L 51/02 (2022.01); H04M 3/523 (2006.01); H04M 3/58 (2006.01); H04W 4/14 (2009.01); H04W 4/16 (2009.01)
CPC H04M 3/5166 (2013.01) [G06F 9/547 (2013.01); H04L 51/02 (2013.01); H04M 3/5183 (2013.01); H04M 3/5235 (2013.01); H04M 3/58 (2013.01); H04W 4/14 (2013.01); H04W 4/16 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for transitioning an artificial intelligence (AI) chat session to a telephony-based call, the system comprising:
one or more processors; and
a memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive, from a user device via an AI chat session, servicing intent input data and a first selection of a first user input object configured to initiate a telephony-based call;
generate a token based on the servicing intent input data;
transmit a message to the user device via the AI chat session, the message associated with the token;
receive, from the user device via the AI chat session, a second selection of a second user input object indicating a preference to initiate the telephony-based call associated with the token; and
cause the user device to initiate the telephony-based call associated with the token.