| CPC H04L 67/125 (2013.01) [G06Q 30/0635 (2013.01); G06Q 50/12 (2013.01); G08B 21/0469 (2013.01)] | 6 Claims |
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1. A computer-implemented method, comprising:
detecting occurrence of a predetermined event;
searching for, by a service request management terminal, a location of a staff terminal of a staff member closest to where the detected event occurs;
sending, by the service request management terminal, a message to the staff terminal of the staff member closest to where the detected event occurs;
checking, by the service request management terminal, whether the staff member closest to where the detected event occurs has accepted or rejected the message using the staff terminal; and
if the staff member closest to where the detected event occurs has rejected the message using the staff terminal, sending, by the service request management terminal, the message to another staff member's staff terminal,
wherein the searching for, by the service request management terminal, the location of the staff terminal of the staff member closest to where the detected event occurs comprises calculating strength of a Wi-Fi access point of the staff terminal to find the location of the staff terminal of the staff member closest to where the detected event occurs.
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