US 11,922,232 B2
Responding to incidents identified by an information technology and security operations application using a mobile application
Maryann Cristofi, San Jose, CA (US); Jeff Roecks, San Carlos, CA (US); and Kavita Varadarajan, Cupertino, CA (US)
Assigned to Splunk Inc., San Francisco, CA (US)
Filed by Splunk Inc., San Francisco, CA (US)
Filed on Oct. 20, 2021, as Appl. No. 17/506,358.
Application 17/506,358 is a continuation of application No. 16/658,070, filed on Oct. 19, 2019, granted, now 11,188,397.
Claims priority of provisional application 62/923,433, filed on Oct. 18, 2019.
Prior Publication US 2022/0035686 A1, Feb. 3, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 3/00 (2006.01); G06F 3/0482 (2013.01); G06F 9/44 (2018.01); G06F 9/54 (2006.01); G06F 21/62 (2013.01)
CPC G06F 9/542 (2013.01) [G06F 3/0482 (2013.01); G06F 9/44 (2013.01); G06F 21/62 (2013.01); G06F 2221/2113 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
transmitting, by an information technology (IT) and security operations application to an IT and security operations mobile application executing on a mobile device of a first user, a request related to an executing workflow process, wherein the executing workflow process relates to an incident identified by the IT and security operations application monitoring an IT environment, the transmitting causing display of a graphical user interface (GUI) including an events interface displaying information regarding the incident identified by the IT and security operations application, wherein the events interface includes interface elements for responding to the request, wherein the interface elements include a first interface element used to designate a severity level for the incident and a second interface element used to delegate the request to another user of the IT and security operations application;
receiving, by the IT and security operations application via a selection of the second interface element, a request to delegate the request to a second user;
causing display of a second GUI including the events interface displaying information regarding the incident via another instance of the IT and security operations mobile application executing on a second mobile device of the second user, wherein the second GUI includes the interface elements for responding to the request, wherein the interface elements include the first interface element used to designate a severity level for the incident;
receiving, by the IT and security operations application via a use of the second GUI, a response to the request and specifying a severity level for the incident, wherein the response requests execution of a playbook to be used to respond to the incident based in part on the severity level; and
causing execution of the playbook by the IT and security operations application.