US 12,244,760 B1
Using calling party number for caller authentication
Patrick Michael Cox, Newberg, OR (US); Shreyas Dattatraya Saitawdekar, Portland, OR (US); Richard J. Greene, Portland, OR (US); and Daniel V. Stone, Portland, OR (US)
Assigned to TrustID, Inc., Lake Oswego, OR (US)
Filed by TrustID, Inc., Lake Oswego, OR (US)
Filed on Nov. 21, 2022, as Appl. No. 18/057,490.
Application 18/057,490 is a continuation of application No. 17/652,034, filed on Feb. 22, 2022, granted, now 11,509,763.
Application 17/652,034 is a continuation of application No. 16/990,698, filed on Aug. 11, 2020, granted, now 11,258,896, issued on Feb. 22, 2022.
Application 16/990,698 is a continuation of application No. 16/263,543, filed on Jan. 31, 2019, granted, now 10,750,009, issued on Aug. 18, 2020.
Application 16/263,543 is a continuation of application No. 15/700,560, filed on Sep. 11, 2017, granted, now 10,389,872, issued on Aug. 20, 2019.
Application 15/700,560 is a continuation of application No. 15/367,749, filed on Dec. 2, 2016, granted, now 9,762,728, issued on Sep. 12, 2017.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/42 (2006.01); H04L 9/40 (2022.01); H04M 3/38 (2006.01); H04W 12/06 (2021.01)
CPC H04M 3/42042 (2013.01) [H04L 63/08 (2013.01); H04L 63/123 (2013.01); H04M 3/382 (2013.01); H04M 3/42068 (2013.01); H04W 12/06 (2013.01); H04M 2203/6027 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving a call request and associated calling party information that includes a calling party number, wherein the call request is initiated by a caller;
verifying that the calling party number is a valid calling party number based at least in part on one or more calling party number attributes or an operating status of the calling party number;
in response to the verifying, authenticating the call request, the authenticating comprising:
retrieving fraud information for one or more accounts linked to the calling party number;
determining a risk score for the calling party number based at least in part on the calling party information, wherein the risk score is determined based at least in part on the fraud information for the one or more accounts;
generating an authentication result for the call request based at least in part on the determined risk score, wherein the authentication device generates the authentication result before the call request is answered by an agent associated with a called party device;
providing the authentication result to a call processing device that processes the call request from the caller based at least in part on the authentication result; and
adjusting one or more authentication parameter thresholds based at least in part on the authentication result to reduce incorrectly authenticated call requests.