| CPC H04L 51/48 (2022.05) [G06F 40/205 (2020.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); G06V 30/19173 (2022.01); H04L 51/063 (2013.01); H04L 51/08 (2013.01)] | 25 Claims |

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1. A method comprising:
receiving a message;
parsing the message to identify individual sentences within the message;
encoding each sentence into a vector that represents a semantic meaning of the sentence;
applying one or more classification models to the message including: providing each vector to a machine learning model, wherein the machine learning model is trained to generate a prediction of one or more classifications for each sentence of the message, the classification for each sentence of the message indicating a prediction of whether the sentence is actionable or not, wherein a classification of actionable indicates that the sentence is associated with a process of a real estate transaction and includes content for advancing a workflow of the real estate transaction;
generating a predicted classification for the message as a whole as being actionable or unactionable based on the classifications of individual sentences of the message; and
determining a message routing based on the predicted classification.
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