US 12,242,539 B2
Insights into performance of a bot system
Srikant Subramaniam, Alameda, CA (US); Sundar Shenbagam, San Ramon, CA (US); Neerja Bhatt, Sunnyvale, CA (US); and Ganesh Kumar, Sunnyvale, CA (US)
Assigned to Oracle International Corporation, Redwood Shores (CA)
Filed by Oracle International Corporation, Redwood Shores, CA (US)
Filed on Apr. 21, 2023, as Appl. No. 18/137,829.
Application 18/137,829 is a continuation of application No. 16/829,976, filed on Mar. 25, 2020, granted, now 11,651,033.
Claims priority of provisional application 62/839,270, filed on Apr. 26, 2019.
Prior Publication US 2023/0259558 A1, Aug. 17, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/9032 (2019.01); G10L 15/06 (2013.01)
CPC G06F 16/90332 (2019.01) [G10L 15/063 (2013.01); G10L 2015/0631 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
accessing a plurality of events generated by a bot system, the bot system comprising a plurality of bots, each bot of the plurality of bots implemented using one or more trained machine-learning models;
generating a plurality of reports based on the plurality of events;
receiving an indication of a selection of a report of the plurality of reports, the indication of the selection received in response to a user providing an input on a graphical user interface, wherein the report provides a conversation completion performance indicator for providing insight into a percentage of complete conversations performed by the plurality of bots, a conversation completion performance indicator for providing insight into a number of complete conversations performed by each respective bot of the plurality of bots, and a conversation incompletion performance indicator for providing insight into a number of incomplete conversations performed by each respective bot of the plurality of bots; and
in response to receiving the indication of the selection of the report, displaying the report and a plurality of user-selectable items for interacting with the report, wherein a user-selectable item of the plurality of user-selectable items comprises an element for selecting a portion of a conversation between a user of the bot system and a bot of the plurality of bots.