US 11,914,463 B2
Automatic support service
Federico Ariel Piagentini, Buenos Aires (AR); Santiago Vacas, Buenos Aires (AR); Tomás Christian Fox, San Miguel (AR); and Ashley Carrington Simons, Menlo Park, CA (US)
Assigned to Salesforce, Inc., San Francisco, CA (US)
Filed by Salesforce, Inc., San Francisco, CA (US)
Filed on Sep. 2, 2021, as Appl. No. 17/465,483.
Prior Publication US 2023/0065188 A1, Mar. 2, 2023
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06N 5/02 (2023.01); G06F 11/32 (2006.01); H04L 41/5074 (2022.01); G06F 11/22 (2006.01); H04L 41/5061 (2022.01)
CPC G06F 11/0784 (2013.01) [G06F 11/0769 (2013.01); G06F 11/0787 (2013.01); G06F 11/2252 (2013.01); G06F 11/321 (2013.01); G06F 11/327 (2013.01); G06N 5/02 (2013.01); H04L 41/5074 (2013.01); H04L 41/5061 (2013.01)] 21 Claims
OG exemplary drawing
 
1. A method of an automatic support service, the method comprising:
receiving, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;
retrieving error information from a logging system for the error;
automatically generating a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;
sending the form to be displayed to the user interface for completion; and
responsive to receiving the completed form from the user interface, submitting a support ticket based on the completed form.