CPC G06F 11/0784 (2013.01) [G06F 11/0769 (2013.01); G06F 11/0787 (2013.01); G06F 11/2252 (2013.01); G06F 11/321 (2013.01); G06F 11/327 (2013.01); G06N 5/02 (2013.01); H04L 41/5074 (2013.01); H04L 41/5061 (2013.01)] | 21 Claims |
1. A method of an automatic support service, the method comprising:
receiving, from a user interface component for the automatic support service, a request for additional assistance for an error from a user interface of a second service, wherein the user interface component, which is integrated with the second service, detected the error in the user interface, displayed a notice that offers to obtain additional information about the error to a user, received from the user a request for the additional information, and requested from the automatic support service the additional information;
retrieving error information from a logging system for the error;
automatically generating a form to be used to submit a support ticket, wherein at least part of the form is pre-populated based on the retrieved error information;
sending the form to be displayed to the user interface for completion; and
responsive to receiving the completed form from the user interface, submitting a support ticket based on the completed form.
|