CPC H04L 51/212 (2022.05) [G06F 40/20 (2020.01); G06Q 10/1097 (2013.01); H04L 51/04 (2013.01); H04L 51/216 (2022.05); H04L 51/224 (2022.05); H04L 51/234 (2022.05)] | 20 Claims |
1. A computer-implemented method comprising:
simultaneously processing, by a server computer including one or more processors, numerous messages between members and representatives;
receiving, at the server computer, one or more pre-filtering inputs from a member, wherein the one or more pre-filtering inputs include task associations;
receiving in real-time a set of messages between the member and a representative, wherein the set of messages are received simultaneously with the numerous messages between members and representatives, and wherein the set of messages are received by the server computer in real-time as the set of messages are being exchanged;
simultaneously processing the set of messages and the numerous messages using a filtering algorithm to associate a message type with the set of messages and the numerous messages;
calculating messaging metrics for tasks of the task associations;
generating one or more chat flow interfaces for the task associations based on the messaging metrics;
dynamically generating a new chat flow interface as a message of the message type is displayed in a real-time chat interface, wherein the new chat flow interface is for a sub-task associated with the task associations, and wherein the new chat flow interface is generated when the messaging metrics for the sub-task exceed a threshold; and
updating a system algorithm using the task associations and the sub-task, wherein the system algorithm dynamically generates additional chat flow interfaces in real-time as new messages of the message type are being exchanged between members and representatives.
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