US 11,909,706 B2
Real-time transcription and feed of voice messages based on user presence and preference
Navin Daga, Silapathar (IN); Pushkar Yashavant Deole, Pune (IN); and Sandesh Chopdekar, Pune (IN)
Assigned to Avaya Management L.P., Santa Clara, CA (US)
Filed by Avaya Management L.P., Santa Clara, CA (US)
Filed on Nov. 9, 2021, as Appl. No. 17/454,123.
Application 17/454,123 is a continuation of application No. 16/832,086, filed on Mar. 27, 2020, granted, now 11,212,249.
Prior Publication US 2022/0070134 A1, Mar. 3, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/56 (2022.01); H04L 51/043 (2022.01); H04M 3/533 (2006.01); G10L 15/26 (2006.01); G10L 15/22 (2006.01)
CPC H04L 51/56 (2022.05) [G10L 15/22 (2013.01); G10L 15/26 (2013.01); H04L 51/043 (2013.01); H04M 3/53308 (2013.01); H04M 2203/4563 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A method for delivering a transcribed voice message, the method comprising:
detecting, by a computer, receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user;
receiving and analyzing, by the computer, an indication of messaging channel preference from the user for a plurality of messaging channels;
determining, by the computer, a presence of the user on at least one of the plurality of messaging channels during receipt of the voice message;
determining, by the computer, a ranked list of at least a portion of the plurality of messaging channels based on the indication of messaging channel preference and based on the presence of the user on the at least one of the plurality of messaging channels during receipt of the voice message;
selecting, by the computer, at least one messaging channel from the ranked list for delivery of the transcribed voice message;
receiving, by the computer, the transcribed voice message; and
delivering, by the computer, the transcribed voice message to the at least one messaging channel selected from the ranked list.