US 11,908,573 B1
Predictive resource management
Tyler Forehand, Nashville, TN (US); Edmund Jackson, Nashville, TN (US); Nathan Watkins, Nashville, TN (US); and J R Allen, Nashville, TN (US)
Assigned to C/HCA, Inc., Nashville, TN (US)
Filed by C/HCA, INC., Nashville, TN (US)
Filed on Feb. 18, 2021, as Appl. No. 17/178,995.
Claims priority of provisional application 62/978,155, filed on Feb. 18, 2020.
Int. Cl. G16H 40/20 (2018.01)
CPC G16H 40/20 (2018.01) 20 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
receiving, by a service visualization system, user data associated with a user of a plurality of users, the user assigned to a service unit of a plurality of service units of a service facility, the user data maintained by a service management system of a service organization, and the service facility being one of a plurality of service facilities affiliated with the service organization;
inputting, by the service visualization system, the user data into a classification model of the service visualization system;
determining, by the classification model, a classification for the user, the classification identifying at least one of a condition or service status of the user;
assigning, by the service visualization system, the user to a user group based at least in part on the classification of the user, the classification being common with members of the user group;
determining, by the service visualization system, resource status data corresponding to a resource status of a resource of the service facility, the resource associated with the assigned service unit;
assigning, by the service visualization system, the resource to a resource group based at least in part on the resource status, the resource status being common with members of the resource group;
generating, by the service visualization system, a visual representation of at least a portion of the assigned service unit of the service facility based at least in part on the assigned user group of the user and the assigned resource group of the resource; and
providing, by the service visualization system, the visual representation to a user device of a user service provider for use in coordinating user service for the user among service units of the service facility.