US 12,230,110 B2
Queue management for pre-staged transactions at ultra-wide enabled ATMs
Sandeep Kumar Chauhan, Hyderabad (IN); Udaya Kumar Raju Ratnakaram, Telangana (IN); Nandini Rathaur, Hyderabad (IN); Puneetha Polasa, Telangana (IN); and Vibhu Srivastava, Sangareddy (IN)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Jul. 7, 2021, as Appl. No. 17/369,120.
Prior Publication US 2023/0012424 A1, Jan. 12, 2023
Int. Cl. G07F 19/00 (2006.01); H04W 4/029 (2018.01); H04W 4/38 (2018.01)
CPC G07F 19/209 (2013.01) [G07F 19/206 (2013.01); G07F 19/211 (2013.01); H04W 4/029 (2018.02); H04W 4/38 (2018.02)] 19 Claims
OG exemplary drawing
 
1. A queue management ultra-wideband (UWB) automated teller machine (ATM) transaction pre-staging method for use with an ATM server, at least one UWB-enabled wireless portable electronic device, and a plurality of UWB-enabled ATMs at known ATM locations, said method comprising the steps of:
i) pre-staging, by at least one UWB-enabled wireless portable electronic device with the ATM server, at least one pre-staged transaction;
ii) transmitting, by the ATM server to the plurality of UWB-enabled ATMs, the at least one pre-staged transaction;
iii) calculating, by the plurality of UWB-enabled ATMs, queue wait times based on a number of scheduled transactions and a number of waiting customers in real-time;
iv) transmitting, by the plurality of UWB-enabled ATMs to the ATM server, the queue wait times;
v) transmitting a UWB polling message from a UWB initiator transceiver in said at least one of the plurality of UWB-enabled ATMs to a UWB responder transceiver in said at least one UWB-enabled wireless portable device; receiving, by the UWB initiator transceiver in said at least one of the plurality of UWB-enabled ATMs, a reply from UWB responder transceiver in said at least one UWB-enabled wireless portable device, determining, by said at least one of the plurality of UWB-enabled ATMs, a ToF measurement based on the UWB poling message and reply; performing a proximity analysis, by at least one of the plurality of UWB-enabled ATMs based at least in part on the time-of-flight (ToF) measurement, and calculating the UWB-enabled wireless portable device location in real-time;
vi) transmitting, by said at least one of the plurality of UWB-enabled ATMs to the ATM server, the UWB-enabled wireless portable device location in real-time;
vii) determining, by the ATM server, at least one geographical distance between the UWB-enabled wireless portable device location and the plurality of UWB-enabled ATMs in real-time;
viii) determining, by the ATM server, historical usage preferences for the at least one UWB-enabled wireless portable electronic device and the plurality of UWB-enabled ATMs; and
ix) generating, by the ATM server, at least one recommendation for which of said plurality of UWB-enabled ATMs to use based on the queue wait times, the UWB-enabled wireless portable device location, the determined geographical distance between the at least one UWB enabled wireless portable device location and ATM locations, and the historical usage preferences.