| CPC G06F 9/453 (2018.02) [G06F 9/44505 (2013.01); G06F 9/44526 (2013.01); G06F 9/451 (2018.02); H04M 3/4217 (2013.01); H04M 3/5191 (2013.01); H04M 7/0021 (2013.01)] | 20 Claims |

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1. A method comprising:
receiving, at a communication platform, via a network and from a user, execution code of a service handler, wherein an account identifier and an authorization token are environment variables accessible by the execution code;
detecting an occurrence of a communication event of a communication facilitated through the communication platform, the communication event being associated with the service handler;
in response to the communication event, invoking the service handler by:
executing, within the communication platform, the execution code of the service handler; and
generating a service handler response; and
augmenting the communication in accordance with the service handler response.
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