US 12,229,298 B2
Method and system for generating an automatic service request based on metadata
Shelesh Chopra, Bangalore (IN); Gururaj Kulkarni, Bangalore (IN); and Mahantesh Ambaljeri, Bangalore (IN)
Assigned to DELL PRODUCTS L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Mar. 10, 2023, as Appl. No. 18/181,730.
Prior Publication US 2024/0303359 A1, Sep. 12, 2024
Int. Cl. G06F 21/00 (2013.01); G06F 21/55 (2013.01); G06F 21/62 (2013.01)
CPC G06F 21/6218 (2013.01) [G06F 21/554 (2013.01); G06F 2221/034 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for managing a data protection module, the method comprising:
obtaining an alert generated by the data protection module within a predetermined period of time, wherein the alert is generated for an asset discovery operation;
obtaining metadata associated with the data protection module, wherein the metadata comprises at least product configuration information;
analyzing the metadata to extract relevant data;
analyzing the alert to extract second relevant data;
making, based on the second relevant data, a determination that a tolerance level associated with the alert has been exceeded;
sending, based on the determination, the alert, the relevant data, and the second relevant data to a vendor environment (VE) analyzer;
in response to sending the alert, the relevant data, and the second relevant data, receiving a service request (SR) generated by the VE analyzer for the data protection module, wherein the data protection module orchestrates a data protection operation for the client; and
providing the SR to the client to notify a user of the client about the SR using a graphical user interface (GUI) of the client.