US 11,902,463 B1
Systems and methods for detecting fraudulent calls using virtual assistants
Andre Rene Buentello, San Antonio, TX (US); Mark Anthony Lopez, Helotes, TX (US); Gregory Brian Meyer, Plano, TX (US); Ashley Raine Philbrick, San Antonio, TX (US); Garrett Rielly Rapport, San Antonio, TX (US); Jose L. Romero, Jr., San Antonio, TX (US); and Michael Jay Szentes, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Dec. 21, 2022, as Appl. No. 18/086,388.
Application 18/086,388 is a continuation of application No. 17/236,820, filed on Apr. 21, 2021, granted, now 11,539,834.
Application 17/236,820 is a continuation of application No. 16/751,904, filed on Jan. 24, 2020, granted, now 11,102,344, issued on Aug. 24, 2021.
Claims priority of provisional application 62/798,912, filed on Jan. 30, 2019.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/22 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)
CPC H04M 3/2281 (2013.01) [H04M 3/5175 (2013.01); H04M 3/5191 (2013.01); H04M 3/5232 (2013.01); H04M 2203/6027 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving, via a processor, an incoming communication from a caller;
receiving, via the processor, a request to route the incoming communication to a virtual assistant application, wherein the virtual assistant application is configured to:
interact with the caller; and
determine that the caller is associated with at least one fraudulent caller activity based on identifying a sound waveform indicative of an automatic calling machine;
receiving, via the processor, an indication from the virtual assistant application that the caller is associated with the at least one fraudulent caller activity; and
forwarding, via the processor, the incoming communication to another party in response to receiving the indication.