US 11,902,236 B2
Context-based notifications presentation
Akshay Bakshi, Vancouver (CA); Scott Buchanan, Vancouver (CA); Mina Chandler, Suwanee, GA (US); Gavin Ham, Vancouver (CA); Justin Rushing, Oakland, CA (US); Leena Mansour, Toronto (CA); and Faisal Yaqub, New York, NY (US)
Assigned to Salesforce, Inc., San Francisco, CA (US)
Filed by Salesforce, Inc., San Francisco, CA (US)
Filed on Aug. 26, 2021, as Appl. No. 17/446,111.
Application 17/446,111 is a continuation of application No. 17/403,714, filed on Aug. 16, 2021, granted, now 11,736,431.
Prior Publication US 2023/0049885 A1, Feb. 16, 2023
Int. Cl. H04L 12/28 (2006.01); H04L 51/226 (2022.01); H04M 1/72454 (2021.01); H04M 1/72451 (2021.01); H04M 1/72457 (2021.01); H04L 51/222 (2022.01); H04L 51/224 (2022.01); H04W 72/563 (2023.01); H04W 72/54 (2023.01); H04W 4/02 (2018.01); H04W 68/02 (2009.01); H04M 1/72463 (2021.01)
CPC H04L 51/226 (2022.05) [H04L 51/222 (2022.05); H04L 51/224 (2022.05); H04M 1/72451 (2021.01); H04M 1/72454 (2021.01); H04M 1/72457 (2021.01); H04W 4/025 (2013.01); H04W 68/02 (2013.01); H04W 72/54 (2023.01); H04W 72/563 (2023.01); H04M 1/724631 (2022.02)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
identifying a plurality of items associated with a user account of a communication platform, wherein the user account is associated with one or more communication channels;
determining, based on contextual data, that a characteristic of items included in the plurality of items satisfies a condition indicating a heightened importance status for the items;
generating, for the user account, a list comprising the items of the plurality of items, wherein the items are associated with one or more actions to be performed in association with the user account prior to a designated time or during a designated period of time;
excluding, from the list for the user account, other items of the plurality of items that lack the heightened importance status;
determining an order of presentation of the items included in the list based at least in part on the heightened importance status for individual ones of the items; and
presenting a notification that, when selected via user input associated with the user account, causes display of the list with the items presented in the order of presentation.