US 11,902,227 B2
E-mail containing live content
James Michael Ciancio-Bunch, Indianapolis, IN (US); Scott McCorkle, Fishers, IN (US); and Richard W. Jamison, Indianapolis, IN (US)
Assigned to Salesforce, Inc., San Francisco, CA (US)
Filed by salesforce.com, inc., San Francisco, CA (US)
Filed on Jan. 25, 2022, as Appl. No. 17/583,551.
Application 17/583,551 is a continuation of application No. 16/113,484, filed on Aug. 27, 2018, granted, now 11,233,755.
Application 16/113,484 is a continuation of application No. 15/054,516, filed on Feb. 26, 2016, granted, now 10,063,500, issued on Aug. 28, 2018.
Application 15/054,516 is a continuation of application No. 12/919,982, granted, now 9,275,373, issued on Mar. 1, 2016, previously published as PCT/US2009/001320, filed on Mar. 2, 2009.
Claims priority of provisional application 61/032,817, filed on Feb. 29, 2008.
Prior Publication US 2022/0150199 A1, May 12, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/046 (2022.01); G06Q 30/02 (2023.01); H04L 51/222 (2022.01); H04L 51/234 (2022.01); G06Q 10/107 (2023.01); H04L 51/10 (2022.01)
CPC H04L 51/046 (2013.01) [G06Q 10/107 (2013.01); G06Q 30/02 (2013.01); H04L 51/10 (2013.01); H04L 51/222 (2022.05); H04L 51/234 (2022.05)] 18 Claims
OG exemplary drawing
 
1. A method for introducing predictive content into an email comprising at least one predictive content area sent through an email service provider system, the method comprising:
receiving, at a computerized email processing system, an email;
identifying a first recipient and a second recipient, wherein the first recipient is associated with at least a first attribute and the second recipient is associated with at least a second attribute different from the first attribute;
sending a copy of the email to the first recipient at a first email address, wherein the copy of the email sent to the first email address comprises an identifier of the first recipient;
sending a copy of the email to the second recipient at a second email address, wherein the copy of the email sent to the second email address comprises an identifier of the second recipient;
receiving an indication of the opening of the copy of the email sent to the first recipient at the first email address including the identifier of the first recipient;
receiving an indication of the opening of the copy of the email sent to the second recipient at the second email address including the identifier of the second recipient;
accessing a memory to retrieve first predictive content at least partially based on the first attribute associated with the first recipient, the identifier of the first recipient included in the indication of the opening of the copy of the email sent to the first recipient at the first email address, and the predictive content area of the copy of the email sent to the first recipient;
accessing the memory to retrieve second predictive content different from the first predictive content based on the second attribute associated with the second recipient, the identifier of the second recipient included in the indication of the opening of the copy of the email sent to the second recipient, and the predictive content area of the copy of the email sent to the second recipient;
sending the retrieved first predictive content for rendering in the predictive content area of the copy of the email opened by the first recipient; and
sending the retrieved second predictive content for rendering in the predictive content area of the copy of the email opened by the second recipient.