US 11,901,071 B2
Senior living engagement and care support platforms
Stephen Dunstan, Tempe, AZ (US); Kami LaVallier, Pekin, IL (US); Edward P. Matesevac, Normal, IL (US); Mary Kay Mueller, Normal, IL (US); Vallory Clardy, Fremont, CA (US); Matthew Morrison, Mesa, AZ (US); Nirav Patel, Plano, TX (US); Francesco Radicati, Palo Alto, CA (US); Beth Ann Snell, Anchor, IL (US); Cara Lawlor Quigley, Bloomington, IL (US); Caroline Mead, Bloomington, IL (US); Kelsey Schachter, Bloomington, IL (US); Brea Dutt, Bloomington, IL (US); Lindsay Meyer, Bloomington, IL (US); Leny Santana, Bloomington, IL (US); Marta Coleman, Bloomington, IL (US); and Christine Pizzo, Bloomington, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on Aug. 30, 2021, as Appl. No. 17/461,627.
Application 17/461,627 is a continuation of application No. 17/324,993, filed on May 19, 2021, granted, now 11,107,581.
Application 17/324,993 is a continuation of application No. 17/038,738, filed on Sep. 30, 2020, granted, now 11,056,235, issued on Jul. 6, 2021.
Application 17/038,738 is a continuation of application No. 16/996,592, filed on Aug. 18, 2020.
Claims priority of provisional application 63/041,409, filed on Jun. 19, 2020.
Claims priority of provisional application 62/935,860, filed on Nov. 15, 2019.
Claims priority of provisional application 62/935,854, filed on Nov. 15, 2019.
Claims priority of provisional application 62/892,207, filed on Aug. 27, 2019.
Claims priority of provisional application 62/888,746, filed on Aug. 19, 2019.
Prior Publication US 2021/0391074 A1, Dec. 16, 2021
Int. Cl. G16H 40/67 (2018.01); G16H 80/00 (2018.01); G16H 10/60 (2018.01); G06F 3/16 (2006.01); H04L 51/02 (2022.01)
CPC G16H 40/67 (2018.01) [G06F 3/167 (2013.01); G16H 10/60 (2018.01); G16H 80/00 (2018.01); H04L 51/02 (2013.01)] 21 Claims
OG exemplary drawing
 
1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the at least one processor of the ECSP computer device is programmed to:
store user information of the senior user and the caregiver;
detect a plurality of user-initiated interactions of the senior user with the chatbot including any audio command from the senior user to the chatbot during a designated period of time;
generate a plurality of user activity messages summarizing each of the plurality of user-initiated interactions of the senior user with the chatbot during the designated period of time, the plurality of user activity messages identifying at least a type of each interaction by the senior user with the chatbot; and
transmit, to the second client device, the plurality of user activity messages for display on a user interface of the second client device.