US 11,900,333 B2
Systems and apparatuses facilitating a do-it-yourself experience-based repair solution
Michael Paul Shipman, Collierville, TN (US); F. Scott Brown, Germantown, TN (US); Destry J. Withers, Millington, TN (US); and Howard Bryson Morgan, Arlington, TN (US)
Assigned to AutoZone Parts, Inc., Memphis, TN (US)
Filed by AutoZone Parts, Inc., Memphis, TN (US)
Filed on Jul. 12, 2021, as Appl. No. 17/373,160.
Application 17/373,160 is a continuation of application No. 15/450,486, filed on Mar. 6, 2017, granted, now 11,093,906.
Claims priority of provisional application 62/305,643, filed on Mar. 9, 2016.
Prior Publication US 2021/0342792 A1, Nov. 4, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/00 (2023.01); G06Q 10/20 (2023.01); G06Q 30/0601 (2023.01); G06Q 10/0875 (2023.01)
CPC G06Q 10/20 (2013.01) [G06Q 10/0875 (2013.01); G06Q 30/0631 (2013.01); G06Q 30/0641 (2013.01)] 22 Claims
OG exemplary drawing
 
1. A method for generating an interactive vehicle-diagnostic and repair interface for a target vehicle having an onboard computer configured for generating diagnostic information, the method comprising:
receiving, by an experience-based repair service (EBRS) host system, target vehicle diagnostic information reflecting data generated by the onboard computer of the target vehicle;
evaluating, by the EBRS host system, the target vehicle diagnostic information at least in part by querying one or more databases storing fix information associated with vehicle diagnostic information;
retrieving, by the EBRS host system and based at least in part on the evaluation of the target vehicle diagnostic information, fix information stored at the one or more databases and identifying recommended part types associated with the target vehicle diagnostic information;
providing, by the EBRS host system, at least a portion of complexity information relating to at least a portion of the target vehicle diagnostic information and comprising a level of complexity and an estimated repair time associated with the at least a portion of the target vehicle diagnostic information, wherein the complexity information is generated at least in part by:
retrieving historical information regarding frequency of returns of the recommended part types associated with the target vehicle diagnostic information, wherein the historical information regarding frequency of returns is generated at least in part by one or more retail computing devices and the EBRS host system and the historical information regarding frequency of returns is based at least in part on aggregate information regarding part returns at a plurality of locations each associated with a corresponding retail computing device of a plurality of retail computing devices;
assigning a level of complexity to the at least a portion of the target vehicle diagnostic information, wherein the level of complexity at least partially reflects the data regarding the frequency of returns;
retrieving clickstream data reflecting access by user computing devices of repair-related information provided by the EBRS host system and reflecting timing of subsequent activity between the user computing devices and the EBRS host system, wherein the clickstream data is stored in the one or more databases as data reflecting interactions between user computing devices and the EBRS host system; and
generating aggregate timing data based at least in part on the clickstream data, wherein the aggregate timing data reflects an estimated repair time associated with the at least a portion of the target vehicle diagnostic data; and
transmitting an interface comprising the complexity information, the vehicle diagnostic information, and the fix information, to a third party computing device.