US 12,225,158 B2
System(s) and method(s) for implementing a personalized chatbot
Yoav Tzur, Tel Aviv (IL); Yaniv Leviathan, New York, NY (US); Yossi Matias, Tel Aviv (IL); and Jan Jedrzejowicz, San Francisco, CA (US)
Assigned to GOOGLE LLC, Mountain View, CA (US)
Filed by GOOGLE LLC, Mountain View, CA (US)
Filed on Dec. 15, 2022, as Appl. No. 18/082,424.
Prior Publication US 2024/0205332 A1, Jun. 20, 2024
Int. Cl. H04M 1/64 (2006.01); G06F 40/35 (2020.01); G10L 13/02 (2013.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); H04M 3/493 (2006.01); H04M 3/527 (2006.01)
CPC H04M 3/4936 (2013.01) [G06F 40/35 (2020.01); G10L 13/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); H04M 3/527 (2013.01); G10L 2015/223 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method implemented by one or more processors, the method comprising:
receiving a telephone call, the telephone call being received via a client device of a user, and the telephone call being initiated by an additional user that is in addition to the user;
in response to receiving the telephone call:
identifying an entity that is associated with the additional user that initiated the telephone call; and
determining, based on an entity that is associated with the additional user, whether to (1) fully automate the telephone call on behalf of the user, or (2) partially automate the telephone call on behalf of the user;
in response to determining to (1) fully automate the telephone call on behalf of the user, causing the telephone call to be fully automated on behalf of the user; and
in response to determining to (2) partially automate the telephone call on behalf of the user, causing the telephone call to be partially automated on behalf of the user.