US 12,222,715 B2
Remote server, method, and storage medium for enabling efficient processing of a plurality of requests for remote vehicular support
Hiromitsu Urano, Numazu (JP); Hiromitsu Kobayashi, Nisshin (JP); and Sho Otaki, Yokohama (JP)
Assigned to TOYOTA JIDOSHA KABUSHIKI KAISHA, Toyota (JP)
Filed by TOYOTA JIDOSHA KABUSHIKI KAISHA, Toyota (JP)
Filed on Sep. 21, 2022, as Appl. No. 17/949,397.
Claims priority of application No. 2021-163214 (JP), filed on Oct. 4, 2021.
Prior Publication US 2023/0106666 A1, Apr. 6, 2023
Int. Cl. G05D 1/00 (2024.01); G06V 10/56 (2022.01); G06V 20/58 (2022.01)
CPC G05D 1/0027 (2013.01) [G05D 1/0038 (2013.01); G05D 1/0274 (2013.01); G06V 10/56 (2022.01); G06V 20/584 (2022.01)] 7 Claims
OG exemplary drawing
 
1. A system comprising:
a plurality of vehicles configured to travel autonomously; and
a remote support server comprising:
an information processing device including a memory configured to store various types of information and a processor configured to process the various types of information; and
a communication device configured to communicate with the plurality of vehicles,
wherein the processor is configured to perform a mediation process of mediating remote support of at least one vehicle out of the plurality of vehicles when a request for remote support from the at least one vehicle has been received,
wherein the various types of information include map information, position and traveling direction information of the at least one vehicle, and surrounding image information of the at least one vehicle, and
wherein the processor is configured to perform the mediation process including:
organizing at least two vehicles out of the plurality of vehicles into at least one group based on the map information and position and traveling direction information of the at least two vehicles when requests for remote support from the at least two vehicles have been received within a predetermined time period;
determining the support order of the vehicles in the at least one group for each group based on the map information and the position and traveling direction information of the at least two vehicles;
transmitting the surrounding image information of the corresponding vehicle to at least one support device that performs remote support of the vehicles organized into the at least one group in the support order; and
transmitting support instruction information generated in the support order to a vehicle which is a destination of the support instruction information when the support instruction information has been received from the at least one support device;
wherein, upon receiving the support instruction information, the vehicle which is the destination of the support instruction information travels autonomously based on the support instruction information.