| CPC H04W 12/08 (2013.01) [G06Q 30/01 (2013.01); H04W 12/40 (2021.01); H04W 12/67 (2021.01)] | 14 Claims |

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1. An account access control system for enabling access of an attendant to a customer account on a cloud application hosted on a cloud computing system, the system comprising:
a vision sensor communicatively coupled with the cloud computing system;
the cloud computing system having a memory storing a plurality of customer accounts, at least one access factorization rule, a plurality of location-based endpoints, and a supervisor identifier associated with each of the location-based endpoints;
the cloud computing system further having stored programming instructions configured to cause the cloud computing system to:
determine that the customer and the attendant are at a first endpoint amongst the plurality of endpoints based on inputs from the vision sensor, the first endpoint being associated with a computer allowing the access to the cloud application by the attendant, the first endpoint further being associated with a first supervisor identified by the supervisor identifier;
determine a particular interaction between the attendant and the customer at the first endpoint based on inputs from the vision sensor;
factorize an access indicator based on the at least one access factorization rule, the determination that the customer and the attendant are at the first endpoint, and the particular interaction; and
either permit access of the attendant to the customer account or deny access of the attendant to the customer account;
the step of denying access of the attendant to the customer account being based on a determination that the factorized access indicator indicates that the access must be denied, and further including forming a message comprising a denial of access semantic and sending the message to the first supervisor;
the step of permitting access of the attendant to the customer account being based on a determination that the factorized access indicator indicates that the access must be permitted.
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