| CPC H04M 1/72421 (2021.01) [H04W 4/14 (2013.01); H04W 4/90 (2018.02)] | 30 Claims |

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1. A method for facilitating emergency communications, by an emergency management system, the method comprising:
identifying a first user associated with an electronic device that may be affected by an emergency;
providing an emergency response application comprising a list of incidents and an interactive map to a computing device of an emergency service provider (ESP), wherein selection of a first incident from the list of incidents allows a second user at the ESP to initiate a communication with the first user; and
in response to the initiation of a communication by the second user at the ESP, visually changing an indicator associated with the first incident in the list of incidents.
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